Privacy Policy
Effective date: 01 September, 2026.
Kaftan Warehouse Lagos (“Kaftan Warehouse,” “we,” “us”) respects your privacy. This policy explains how we handle personal information when you visit our website, contact us, sign up for updates, enquire about a product, or place an order.
Information we receive
Depending on how you interact with us, we may receive your name, email address, phone number, delivery address, order and payment details, product preferences, and the information you include in an enquiry or message. If you create or access a customer account, we process the information needed to provide that account. Our website also uses technical information needed to operate and secure the service.
Please avoid sending passwords or payment-card details in a chat or email.
What we use it for
We use personal information to respond to enquiries, manage customer accounts, process and fulfil orders, confirm payments, arrange delivery, handle returns or support requests, maintain business records, and protect our services. If you sign up for discounts and updates, we may also send you marketing communications. You can ask us to stop sending those communications at any time.
Payments, website and service providers
Depending on the payment option selected on our website, payments may be handled through Paystack or bank transfer. Payment providers process payment information under their own applicable terms and privacy notices.
We may give service providers access to information necessary to run our store, manage customer enquiries and orders, process payments, or deliver purchases. We share only what is reasonably needed for those purposes.
Messages and social media
You can contact us through channels such as email, WhatsApp and our social media pages. If you message our Facebook Page, information needed to handle the conversation may pass through our authorised integration and Make.com before being recorded in Odoo, the system we use to manage customer enquiries and follow-up. This may include your message, the name or identifier made available by the platform, and contact details you choose to give us. We use it to respond and assist you—not to access conversations unrelated to Kaftan Warehouse.
The social media or messaging platform you use also processes information under its own privacy policy.
How long we keep information
We keep information only as long as needed for the purpose for which it was collected. Under our proposed schedule, enquiries that do not lead to an order are normally removed or anonymised 12 months after the last interaction. We keep marketing contact details until you unsubscribe or withdraw your permission, subject to retaining a minimal record needed to honour that choice. We keep order, payment and accounting records for the period required by applicable law—generally at least six years for relevant tax records. A dispute, investigation or other legal obligation may require longer retention.
Your choices and privacy requests
You may contact us to ask what personal information we hold about you, request a correction or deletion, or object to certain uses, subject to applicable legal obligations. Email info@kwlagos.com.ng and tell us enough to locate the relevant account, order or conversation. We may need to verify your identity before fulfilling a request. If some information must be retained—for example, a required transaction record—we will explain that distinction.
A request to Kaftan Warehouse does not itself delete information held by Facebook, WhatsApp or another platform. You can manage your information with those platforms separately.
Security and changes
We restrict access to personal information to people and providers who need it for the purposes above and take reasonable steps to protect it. We may update this policy as our services change; the latest version and update date will appear on this page.
Contact
Kaftan Warehouse Lagos
1 Mojisola Olusoga Close, River Valley Estate, Ojodu Berger, Lagos, Nigeria
Privacy and deletion requests: info@kwlagos.com.ng